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United Airlines customers outraged after being put up in military barracks

United Airlines passengers expressed frustration on social media Saturday after their flight to London was diverted to Canada — and they were put up in army barracks for more than 20 hours.

According to outraged passengers, their flight from Chicago to London was diverted to Goose Bay, in Newfoundland, Canada, where they were put up overnight at a military base, while the flight staff stayed in hotels and was nowhere to be found.

“Once we landed there was nobody at all from United Airlines to be seen anywhere,” passenger Lisa Wan told NBC News once she landed in London, 48 hours after her trip began. “No United representative ever reached out to anybody — no phone calls, no human beings, nothing. Nobody had any idea what was going on,” she said.

“The crew must rest in order to continue the flight. You can rest on board the aircraft knowing that they are in charge,” United wrote in a tweet to one disgruntled passenger.

“disgusted my mate has been dumped in an army barracks in goose bay with no contact from @united for 12hrs, waiting 4 replacement aircraft”

— Ellie Barnatt (@ellsbels) wrote on Twiter June 13, 2015

Bob Chappell, who was also on the flight, said the lack of communication was especially infuriating because the accommodations were uncomfortable, and no one knew when they would be able to leave.

He said he and his wife shared a single bed, the couple shared a bathroom with the room next door and they “froze through the night because there wasn’t any heat.”


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